Accidents happen! Do you have a like-new device with a cracked screen, broken keyboard or touchpad? As long as the main board is intact, don’t give up on it just yet! We can replace and upgrade other components, reducing electronic waste while saving you time and money.
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If your device is having latency issues, frequent crashes, or running an outdated operating system, Cyber Sunshine Labs has you covered. We specialize in restoring full functionality and often achieve performance levels that surpass newer models. Our goal is to provide professional and reliable IT services designed to exceed expectations!
If purchasing a new or preowned device makes more financial sense, we can transfer all your data, software, and setup your new computer, making it feel just like your old one—only faster and more powerful. In some cases, we even provide a cash offer for your old device to help offset the cost of your new one!
Our 3-Step Repair Process
Request a Repair and Ship Us Your Device
Download and complete the “Computer Repair Request.PDF.”
Email the filled-out request to Support@CyberSunshineLabs.com
Wait for approval and shipping details, typically within 24-48 hours.
Purchase Mail-In Repair Service. Prepare to ship device:
Carefully pack your device, charger, and Mail-In Repair Service payment confirmation. Ship the device to us with tracking and insurance.
Important: Missing charger or power cord will delay your repair.
Required: Tracking. (Insurance is highly recommended, up to the full value of your device).
Diagnostic Results and Repair Options
Upon receiving your device, we’ll perform a thorough troubleshooting and send you a comprehensive diagnostics report included in the estimate. The report, providing valuable insights into your device’s condition, is yours to keep—even if you decide not to proceed with the repairs.
You can either:
Approve the estimate: We will begin repairs. The $99 deposit covers the first hour of labor and part sourcing.
Decline to repair: We will ship back your device. The $99 fee covers the first hour of labor and complex diagnostics writeup.
Note: If you cancel after parts are ordered, you’ll be charged for those parts and the diagnostic fee. The parts will be returned to you with your device.
Final Testing, Payment, and Return Shipment
Once repairs or upgrades are complete, we’ll test your device (12-24 hours if needed) to ensure issues are resolved.
The $99 deposit will be applied as a credit and invoice sent. Upon receipt of the invoice, please sign and remit payment. After payment confirmation, we will ship your device back with tracking and insurance.
Some of the popular brands we service:
Service & Repair FAQs
"What should I include when shipping or bringing in my device for repair?"
Include: The power cord or charger.
Exclude: Cases, peripherals (e.g., mice, keyboards), carrying bags, or other items that could damage the device during shipping.
Exceptions: If the repair involves additional items (e.g., headphones or a mouse), please include only those peripherals.
"How much do you charge to diagnose my PC issue?"
In-Store Diagnostics: Free basic diagnostics (includes estimate, no write up; bring your device to us).
Complex Diagnostics: Detailed diagnostics (estimate and write-ups are available for a small fee via our mail-in service. Please check the "Mail-In Repairs" section for more details.
"Do you provide services to businesses?"
Absolutely! We offer:
On-Site Visits: Hardware and software support, training, and installations.
Office Setups: Workstations, networks, and more.
Bulk Discounts: Available for large projects.
Contact us today to discuss your business needs!
"Can I expedite the repair process?"
Yes, we offer an expedited shipping and repair service. This option is available during the service checkout process.
"Can you recover files I accidentally deleted?"
In most cases, yes!
Stop using your device immediately.
Contact us as soon as possible—the less you use your device, the higher the chances of complete recovery.
"Do you repair Macs?"
Yes but only MacBooks, no iPhones, iPods or iPads. Email us with an explanation of your issue, and we’ll provide a no-obligation quote if the repair is feasible.
"Do you offer price-matching?"
Yes, for services and repairs only:
We’ll beat any "big-store" competitor’s written quote by up to 20%.
The quote must:
Be for the same device and exact repair or upgrade.
Come from a retailer with 10+ locations.
Be dated within the last 90 days.
Hardware price-matching is not available.
"I want to upgrade my device, how much will it cost?"
There are thousands of different devices with thousands of different configurations. Prices vary depending on the specifications, age of device, available parts, or nature of the repair.
"I have a laptop I love; can I upgrade that?"
Yes, usually you can upgrade:
RAM (Memory)
Hard Drive: Storage capacity or type (SSD vs. HDD)
Note: Laptop CPUs and GPUs are NOT upgradeable due to being soldered-in.
To check if your device is upgradeable, find the EXACT model number of your device and search for the device model and "RAM Upgrade" or "SSD Upgrade." You should get an answer quickly.
"I have a device I love that is upgradeable but I am currently low on funds. What’s the lowest price you can offer for an upgrade or repair?"
What to expect:
Find the correct RAM or SSD for your device (e.g., DDR5-3600, 1TB NVMe PCIe 4).
Add about $100–$250 for labor ($100 for a simple RAM install | $300+ for an NVMe clone or Windows upgrade with data transfer).
Add shipping and insurance costs (unless dropping device and parts off).
Add taxes.
This is your full quote.
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